Frequently Asked Questions
Is this for businesses or nonprofits?
We primarily work with small businesses. Nonprofits are part of our work, but paid client engagements are our core focus.
What kinds of problems do you usually help with?
Most conversations start with things like email or access issues, security concerns, systems that feel fragile, or “we need someone who actually owns this.” That usually leads into cleanup, stabilization, and better structure.
What happens if I reach out?
You describe what you are dealing with and any timing constraints. We review it and respond with next steps or a short intake. No pressure and no surprise commitments.
I’m not technical. Is that going to be a problem?
No. We handle the technical work and explain decisions in plain language so you can make informed choices without needing to know the details.
Are you going to try to sell me a bunch of things?
No. We are direct about what is necessary, what can wait, and what is not worth spending money on.
How do you charge for work?
Depending on the situation, we offer hourly support, fixed-scope projects, or ongoing support. You will always see scope and cost before work begins.
What if this is urgent?
If something is time-sensitive, flag it as urgent or call us. We will triage quickly and confirm next steps and cost.
What makes you different from a typical IT provider?
We focus on reducing avoidable problems, cleaning up what quietly costs money, and being honest about tradeoffs. We do not sell perfection or over-engineered solutions.
Do you offer free or discounted support for nonprofits?
In limited cases, yes. We occasionally take on reduced-cost or pro bono work for registered 501(c)(3) nonprofits when capacity allows. This is not guaranteed and is always clearly scoped.