Frequently Asked Questions
Who qualifies for free support?
We prioritize low or no‑cost help for mission‑driven nonprofits without reliable operational IT. Registered nonprofits (501(c)(3) or equivalent) running ongoing community programs are fastest to qualify; we review requests case‑by‑case and focus pro‑bono capacity on measurable impact.
What if I’m not a nonprofit?
We work with businesses of all sizes. For paid work we offer hourly support, fixed‑price projects, managed plans, and co‑managed services where we partner with your team or existing provider. You’ll get a clear scope, deliverables, and price up front.
How do I submit a request?
Use the contact form and include: organization name, whether you’re a nonprofit or business, a short problem description, and any timeline constraints. We triage requests and reply with next steps or a short intake checklist.
Do you offer training or workshops?
We provide hands‑on, project‑based training as part of engagements (for example: admin handovers, staff onboarding, or operational runbooks). For standalone team training we offer short, paid sessions tailored to your needs, please tell us the outcomes you want and we’ll propose an option.
Privacy & Data handling
Please see our Privacy Policy for full details on how we collect, store, and protect data.
What technologies do you support?
Common areas: Microsoft 365, Azure, WordPress/Ghost, basic web work, networking, endpoint security, and automation scripting. We assist with compliance controls (HIPAA/PCI/CJIS) and will recommend partners for large product builds.
I’m not very technical — can you still help me?
Yes. We act as your technical team when needed: we do the hands‑on work, explain choices in plain language, and leave clear documentation so your staff can manage day‑to‑day tasks later.
Do you provide on‑site visits or only remote support?
We focus on remote support for speed and cost‑efficiency. On‑site visits are available for local clients or scoped projects and may include travel or site‑visit fees; we’ll confirm logistics and cost in the intake.
What if I already have an IT provider?
Nonprofits with existing IT coverage are lower priority for pro‑bono help. For paid engagements we can collaborate with or complement your current provider — audits, gap fixes, co‑managed services, or short projects are common. Tell us what you need and we’ll recommend the best path.
How long until you respond?
We typically reply within 1 business day. If your request is time‑sensitive, mark it as urgent in the form and include the best way to reach you; we’ll prioritize urgent requests when possible.
Do you handle emergencies?
Yes. For emergencies, calling us is the fastest option; we’ll triage immediately and, subject to availability, work to squeeze critical incidents in. Emergency work may be handled as a prioritized paid engagement; we’ll confirm scope and next steps when we respond.