Support

Get help, access your client portals, or send a message to Backup Failed Solutions.

Call us directly
805-900-4505
Mon–Fri, 8:00 AM to 5:00 PM PT
Need urgent help after hours?
We respond to critical issues outside of business hours, including nights, weekends, and holidays.

Client portals

Pay invoices

Open the billing portal to view and pay invoices. If you’ve been instructed to provide bank details, use this portal.

Go to payments
Ticket Portal

Access the portal to create ticket or view status of an open ticket.

Go to support portal

Remote assistance

If Backup Failed Solutions has asked you to install our remote access software, use the button below. This installer is for Windows.

Install Support Agent

Request forms

Download the PDF that matches your request.

New employee onboarding (PDF)

Onboarding request form.

What you’ll need
Name, start date, role, manager, required access.
Open PDF
Employee offboarding (PDF)

Offboarding request form.

What you’ll need
Name, last day, device return, mailbox/file retention notes.
Open PDF

Send a message

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By submitting this form, you consent to Backup Failed Solutions LLC contacting you about your request, which may include service‑related text messages. No marketing texts. Message/data rates may apply. Reply STOP to opt out.